Is Customer Dissatisfaction Costing You Thousands in Lost Sales?
Software tracks car deliveries from your desktop, ELIMINATES Customer Wait Time and Improves Customer Satisfaction.
Dear Auto Sales Manager,
The relationship between you and your customers is cemented with the delivery of their new vehicle. It is extremely critical that the delivery be smooth and to the customer’s complete satisfaction. No matter what size your dealership…
Whether you deliver 10, 50 or several hundred cars a month, you need to stay on top of this. The easier and smoother you make this process, the better for both you and your customer satisfaction.
A little over three years ago a friend of mine, Glenn, purchased a new car. When he arrived at the dealership to pick up his new car on a sunny Tuesday afternoon, the car was not ready.
Two and a half hours later, his car was finally ready to go -- he was livid! Now he doesn’t just take his frustration out on the salespeople, but the Sales Manager and Owner, too.
Imagine for a moment if you will, your waiting room is full of customers patiently waiting to take possession of their new cars. You look around the room, you can see and sense the level of frustration on their faces and in the air. The tension is so thick you could cut it with a knife. It isn’t a pretty sight. They are looking to blame someone for this poor service!
You have to face the music and go make some lame excuse. If only you could find a good explanation for their car not being ready at the promised time… But, you know they will dump their frustration on you, so you avoid it.
Your new car delivery process isn’t hitting on all cylinders. Ask yourself this, “Just where did my system break down?”
Do you really have control over the scheduling of cars at your dealership? Probably not.
Yes, believe it or not, some dealerships are using a paper list. The sales people write in some basic information about the cars that need detailing. The list disappears back into the detailing area. Now the only way to know what is going on is to wander away from the showroom floor to check on your cars.
On average salespeople spend 30 minutes or more chasing down their cars for delivery. Non-selling time. They don’t make money with such mundane tasks and neither does the dealership.
Are Your Salespeople Where They Need To Be?
Just where are your salespeople? Not on the showroom floor where they need to be? Maybe they’re back in the prep department or the service department checking on their cars? Is all of
this hassle really necessary? Maybe its time that you change the way things work. Maybe it’s time to find a solution that really works for you and your sales team.
Some dealerships have sort of automated the process. The sales person fills out a “Get Ready” request that now goes back to the service department where they schedule it for detailing. Control is still out of your hands, but at least now when there is a screw up you can blame the service area. Little consolation for your customers. Is this the kind of tracking that you need to keep your customers satisfied? Have you really solved your problem? Or did your problem just get re-located?
Customer Dissatisfaction Spreads Like Wildfire Costing You Thousands In Lost Sales
Dissatisfied customers tell an average of 10 other people about their bad experience. With the power of the Internet, the "Bad Experience" can be delivered to countless thousands with ease. How many referrals do you think you are getting out of this? They’re even telling everyone in your waiting room about the delay…
Are you letting the Bad Experience get out of hand?
Just think about it. Just who is in charge when customer satisfaction gets out of hand? Are you behind the wheel of your delivery operation? If only you could pull it over to the curb and make the process work for you instead of against you.
Will Your Customers Go Someplace Else For Their Next Purchase?
As you are scanning over this letter, you are beginning to see that something serious needs to be done about this critical step in the sales process. How many repeat customers are you losing? It’s hard enough to get a new customer. Why lose the one you already have?
How one company SAVES 250 MAN-HOURS per month
A local Chevrolet Dealership had a management and time problem on their hands. Their sales staff was wasting over 250 hours each and every month. We developed a car dealer software scheduling system for them to track a specific process and now they run more efficiently. This dealership is so worried about their competition that they won’t even let me use the name of the dealership or management in my testimonials.
They don't want anyone to know their SECRET WEAPON.
The money saved is like having one additional salesperson on staff at no extra cost.
Ask yourself this, “What could an additional salesperson add to your sales bottom line?” If the average salesperson sells just 10 cars per month, that's roughly $280,000 in sales. On an annual basis that works out to $3,360,000. That's a lot of clams.
Do you have a good handle on how much time is wasted? We've done some research into a typical dealerships figures and have come up with the table below. On average salespeople say they spend 30 minutes or more each day in their prep department looking for their customers’ cars. While these numbers may not be representative of your dealership, they are credible.
Delivery Schedule
This is the main screen your sales people
will be using to monitor the status of their
cars. A simple glance at their computer screen
will let them feel secure in knowing
their customers' cars are being taken care
of.
It is color coded for different statuses. Green, indicates the car
is ready, red means past due and there could be an issue, purple
indicates a message is waiting and yellow means the clean-up
process has been started.
Delivery Schedule Maintenance
This screen appears when you click
on the time at the side of the Delivery Schedule screen.
It allows you to enter the details
of the car in the time slot. Sales Managers have
access to all cars, however, individual
sales people only have access to the cars
they enter.
Delivery Monthly Calendar
To help you manage your resources better, this high level view of the delivery schedule
helps you schedule extra porters when you need them. You can also advise your sales staff
when would be the best days to schedule cars for pick-up.
Each day
shows a graphical representation
of the number of cars scheduled for
the day. This helps you focus your
attention where extra porters might
be needed.
Location Maintenance
Setup one or more locations where the
prep department is most likely to
find the car. These locations are
selected in the Delivery Schedule
Maintenance, so your cars get
located quickly by the prep department
.
Delivery Schedule Control
When you need to ad extra time slots
into a specific day, this is the
screen you use to select the
date you want to adjust. You have
complete control over the schedule!
Time Slot Default
This screen is used to setup the default
time slots that appear when
you enter a new date for the first
time. This provides the sales manager
the control needed to run a tight schedule.
Sales Board Chart
Now you can view a pareto chart of sales performance by salesperson.
You can go back and view prior months and easily view how the dealership is doing
as well as to how each salesperson is performing.
User Maintenance
This set of screens is used to setup
the Sales People for access to
the system. You can specify a username
and password for each salesperson
for secure access to the service.
Each user setup can be limited
to access only the functions their
group requires.
Here’s what some of our existing customers are saying (they don’t want us to use their names because they don't want their competition to know they are using this SECRET WEAPON):
"The major frustration [before
using this system] was finding out
when the car was done and trying to
track and make sure that the keys were
found. The list we had was a paper
list, and that would be given to the
head of the cleanup department and we could never know
where they stood with that list.
He would line it out over at his station,
but our management on this side would
never know what's going on, nor would
the service manager. So, new car didn't
know what's going on, the service manager
didn't know what's going on, unless
they walked over to that building."
"But, with this system, with this software, now we can all go
on the computer, the salesman, rather
than having to go and write it down,
or maybe the salesman would even cross
out other peoples names on there... can
you imagine that, and put their name
ahead. So, with this, they can enter
it, when they want it.
If it's a dealer
trade, they can alert the wash rack that it is a dealer trade, that
if the keys aren't found, the wash
rack can tell the salesman and the sales manager, we can't find the
keys or we can't find the car.
And
with one click you're on the screen
and you can tell what's going on there
as far as the manager. You may need,
as you fall behind, you might get a
porter from another department and
get him over there to help, before
somebody else goes on over, or at the
end of the day, the sales manager can
look there, who's in charge of staffing
that department, and he can know that
he needs more people there to start
in the morning to help clean up."
"I've been selling cars for close to
ten years at actually three major dealerships.
Every dealership I worked at before
has had just a basic write-up service,
where you hand wrote your information
for actual delivery of vehicles. This
new automated system online, allows
us to make changes to the vehicle,
and status of delivery, if anythings wrong with delivery,
everythings hands on, rather than verbal communication, they can just look
at the actual web page and find out if any problems are occurring.
It helps expedite the process itself,
a real good system."
Car Salesman, New & Used Car Sales,
Chevrolet Dealership
"Hi, what I like
about Auto Scheduler Advantage is the
convenience that we have with getting
our clean-up process streamlined and
we can change it immediately, adjust
it immediately. It's been a real time
saver for us!"
"We were using a paper based system and it was really confusing
when we would have to re-schedule a car and the schedule became unreadable.
We've been embarrassed more than a few times by losing a car from the
list… With Auto Scheduler Advantage, we have eliminated all of
our problems!"
- J Tucker, GM Dealer, Milwaukee, WI
"Hi, with this new Auto
Scheduler it was basically a new
way of life for us. Instead of the
old paper system we actually have
something that we were able to build
a whole new way of life or a new process
with something that was organized
and very helpful. Now we can see
where we are at any given time,
any given moment. We can communicate
back and forth... all the advantages
that we never had with the paper
system, and people writin' it down
in the new car department and walking
it over to another building... the
prep department. "
"I would absolutely recommend this to anybody who sells cars
and cleans up cars, you cannot do without
it! "
Fixed Operations Manager,
Chevrolet Dealership
"The advantage I like with this here
is the system helps us communicate with the salesmen and
know whats' going on... at all times."
Prep Department Manager, Chevrolet Dealership
"This service has been a real life saver. It is so nice to be able
to check on [customer] cars without having to leave the showroom."
- B. Tarnauer, Ford Dealer, Columbus, OH
What does all this mean? Imagine being able to deliver cars on-time and be in complete control of your sales operation. Your sales
people will know exactly where their cars stand. And if you’re like me, you’ll have a feeling of satisfaction knowing that your customers are happy with their new car purchase and the excitement of their purchase will remain alive. As you’re breathing easier about your customer satisfaction ratings, you’ll know that your scheduling issues are handled.
The system eliminates useless paper schedules and logs. Reduces overbooking popular time slots. Every Volume Dealer should have
Auto Scheduler Advantagetm. To save you time, money and aggravation.
We can have you up and running in less than four hours. Just think about it, no long drawn out computer systems implementation. And an easy to use solution that even your most novice computer user salesperson will be able to use without hesitation.
Risk Free Test Drive and We Do All The Work. All You Do…
Is provide us with a list of your sales people, sales managers and a designated person or two from your detailing department. Provide their email addresses so we can email the login information and we do the rest.
I'm not asking you to buy it, I'm just asking you to try it. Just take our Risk-Free Test Drive for 30 days. We’ll even give you our exclusive Six Month – No Questions Asked – MONEY BACK GUARANTEE. You’ll see how easy it is to improve your delivery of cars. If you’re not completely satisfied, you are free to walk away from it. If you decide you want to continue to use Auto Scheduler Advantagetm to keep your customer deliveries on-time, we start invoicing you at $497.00 per month.
You’ll get the Risk-Free Test Drive for 30 Days, but only if you ACT NOW!
Even if you sell as few as 200 cars per month, that’s less
than the price of a Starbucks’ Latte Grande per customer. Is that too much to ask for the improved customer satisfaction
you’ll realize when you start using Auto Scheduler Advantagetm?
The first 5 dealerships to sign up will get this deal. We’ll also give you a Full Six Month – No Questions Asked – MONEY BACK GUARANTEE! That’s Right, Use this productivity improvement for a full six months – And if you decide it’s not for your dealership – We’ll REFUND the FULL SIX MONTHS of your monthly fees! – No Questions Asked!
Pick up the phone and call toll-free 888-952-7233 today!
Take The Risk Free Test Drive For 30 Days.
Or Click Below to Send Your Contact Information:
About my friend Glenn that I mention at the beginning of this letter: As it turns out -- the paper based prep schedule was missing... Would you think that in this age of high-tech solutions, an auto dealership would be using a paper-based system for such an important part of the delivery process?
He’s getting ready to by a new car. You’ve probably already guessed, He’s not going back to that dealership. You know what you need to do to keep your customers coming back.
Warmest regards,
David P Miller,
President
Software Advantage Consulting Corporation
8814 Pemberton
Sterling Heights, MI 48312
P.S. Pick up the phone and call toll-free 888-952-7233 today!
P.P.S Take the Risk Free Test Drive for 30 Days and our 180 Day Full Money Back Guarantee for the First 5 Dealers.
P.P.P.S. We Do All The Work, You Just Sit Back And Take The Test Drive
;)
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Each day
shows a graphical representation
of the number of cars scheduled for
the day. This helps you focus your
attention where extra porters might
be needed. ;)
;)
;)
;)
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